Q: Does ARCH accept Medicare?

A: Yes. All our ARCH locations are certified to accept individuals covered by Medicare.

Q: How much of my stay does Medicare cover?

A: People often find the ins and outs of Medicare confusing. Medicare is health insurance, and provides coverage when you meet specific guidelines. These include having a qualifying hospital stay before your ARCH admission and having a medical need for ARCH’s skilled nursing and/or therapy services.

If you do qualify for coverage, generally Medicare covers 100 percent of your charges for the first 20 days. For days 21–100, you will typically be responsible for a coinsurance payment. Medicare coverage for ARCH services never extends past 100 days.

We are always happy to answer any questions you may have about Medicare.

Q: How do I pay my coinsurance payment?

A: Many people purchase supplemental or gap plans that can pay these coinsurance charges. If you do not have such a plan, you will be personally responsible for your coinsurance charges.

Q: How long can I or my loved one stay for short-term rehab care?

A: Patients are welcome to stay as long as their insurance (including Medicare) approves the need for qualifying services. Please note that Medicare and many other insurance plans limit coverage to 100 days.

Q: What happens if a patient is not ready to go home, but no longer qualifies for Medicare?

A: Every ARCH unit is part of a campus that also provides long-term care. If your Medicare or other insurance no longer covers your costs, but you do not feel ready to go home, you can choose to move to our long-term care wing. Long-term care charges — which are typically much less than ARCH charges — can be paid by private insurance (if approved by your insurance company), Medicaid, or your own resources.

Q: Can I continue to receive skilled therapy if my Medicare or private insurance stops paying?

A: If you have Medicare Part B, it may pay for skilled therapy after other insurance has terminated. In this case, you usually will be responsible for a coinsurance payment. We can help you navigate Medicare Part B questions. We can also discuss alternatives to skilled therapy if your coverage is exhausted.

To speak to one of our advisors about Medicare, call us at 844.264.3258. For more information, visit www.medicare.gov.

Q: Does ARCH accept Medicaid?

A: Our ARCH units do not accept Medicaid at this time.

Q: Are there special benefits for veterans?

A: If you are a veteran and there are no VA facilities in your area, you may be eligible for benefits. For more information, call 877.222.8387 or visit www.nonvacare.va.gov.

Q: Will my physician come to the facility?

A: Every patient’s care at ARCH is overseen by a physician. Which physician you use is entirely up to you.

We have found that the best outcomes result when your physician is active in your care, assessing your progress several times a week or even daily. For that reason, we recommend that you work with one of ARCH’s highly experienced doctors who specialize in this kind of care — very similar to the care you probably experienced in the hospital.

Of course, if your physician is able to make the frequent visits, we will happily work with him or her on your care. And either way, we can keep your regular physician up to date on your progress.

Please check with your facility for more information.

Q: Is there a registered nurse to care for me at all times?

A: Yes, that is one of the special features of ARCH. Unlike some recovery centers, each ARCH unit provides 24-hour RN care.

Q: Should I bring my own medication?

A: Use of our house pharmacy is strongly recommended, just as you probably used an on-premises pharmacy during your hospital stay. We can take care of ordering and adjusting all medications depending on your physician’s orders. If you have questions about your medications, please contact your local ARCH facility.

Q: What should I bring for my stay?

A: Although you will be with us for a short time, please feel free to bring any items that will make you feel comfortable and at home — such as a special quilt, family photographs or a favorite article of clothing.

Q: May I have visitors — and what are your visiting hours?

A: Visitors are welcome at all times. For security purposes, we ask that they sign in when entering our facilities.

Q: What if I have special dietary needs, restrictions and/or preferences?

A: We are here to serve. Let us know what you like to eat, and we will make every effort to provide it. Keep in mind that your doctor also may have nutritional recommendations for you.

Q: Do you have a beautician/barber?

A: All of our communities have a beauty salon/barber shop. Days and times of service vary by location. Please contact your facility for more information.

Q: How will I get to and from my appointments?

A: We have wheelchair-accessible transportation to get you to and from your appointments. Under certain circumstances, additional charges may apply.